CONTACT US

686 N Hunt Club Blvd, Suite 180
Longwood, FL 32779
Monday - Friday: 9 AM to 5 PM
  • April 5
    Easter Monday
  • May 31
    Memorial Day
  • July 4
    National Day
  • September 6
    Labor Day
  • November 25 & 26
    Thanksgiving
  • December 23 - 24
    Christmas
  • December 27 - 31
    New Year's Eve
  • January 1
    New Year's

FAQ for Signature Management

TownSq is a homeowner portal where each homeowner can access their own account ledger, association’s documents, financial reports, forms, community announcements and make an online payment. It creates easy access to connect with your community by staying informed.
For new homeowners, the welcome letter you received contains the instructions and all the information needed to sign up for TownSQ.
  • Follow the instructions on the email and create a password.
  • Go to https://app.townsq.io/login and login with your email and new password
That’s it! You’re now registered and logged in to TownSq!
If you have not received an invitation but have your HOA account details*, you can register a TownSq account by following the steps below:
  1. Click “Need to Register” on the lower right-hand corner of the page.
  2. Enter your account number
  3. Enter the property’s zip code
  4. Enter your last name
  5. Click “Continue”
  6. Click “Sign Up”
  7. You will be prompted to choose an email address and password.
*If you do not have your account details, please reach out to Signature Management for assistance. If you have any questions or need your invitation resent, please feel free to contact customer service in the form above or by emailing customerservice@sigmgmt.com.
Your account number can be found on your payment coupon. If you do not have this information, please feel free to contact customer service in the contact form above.
To change your personal information, such as an email or phone number, log in to your TownSq and select ‘Edit Profile’.
Signature Management Solutions offers a variety of payment options to cater to best suit your needs.
  1. Automatic ACH Payment: Owners can set up an Automatic payment through Signature. This option comes at no additional cost, ensuring hassle-free payments every time.
  2. Bank Pay: You have the flexibility to set up payment through your bank.
  3. Mailing: Payments can be mailed to the associations lockbox. Make sure to check the appropriate mailing address when sending out your payments. If you have a payment coupon, you may mail a check with the coupon to the address on the payment coupon.
  4. Drop Off: If you're in the vicinity or prefer in-person transactions, you can drop off your payment at our office.
  5. Online Payment through Homeowner Portal: You can also make a payment online using the homeowner portal. However, please be informed that when you choose this method, additional 3rd party transaction fees will apply.
If you're unsure about which option is best for or would like a detailed guide on your association's payment options, please reach out to Signature Management. We're always here to assist and strive to ensure your payment experience is smooth and hassle-free.

To make an immediate payment using your credit or debit card online: From the web:
  1. Login to TownSq at https://app.townsq.io/login
  2. Click on your name in the upper right-hand corner then click on Accounts.
  3. Click “Make a Payment” to choose from a menu of options including Make One-time Payment, Manage Auto pay, and Manage Payment Methods.
From the TownSq App:
  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
All of your association’s documents should be available within your Homeowner Portal of TownSq under “Documents” in the left-hand menu.
You can submit a maintenance request through your TownSq and follow the sequence of "Communication" > "Requests" > "Open a Request" or please feel free to contact customer service in the form above.
As a general rule, assume that any modifications to the exterior of your home including decorations, painting, roofing, windows or door replacement and landscaping require approval from your Association Board.
You can request an architectural application through your TownSq by going to the left-hand menu and selecting "Documents" > "Tools" > "Forms".
Please reach out to Signature to inquire about your specific association's process for this. You can request a rental or sales application through customer service using the contact form above or by emailing customerservice@sigmgmt.com. Please be aware that some communities require a background check for each resident 18 years or older, and that there is a cost involved for this and the application.

Keep in mind that if the applications require board approval, it may take a few days to receive a response. Schedule your home closing date with this in mind.
Request a sales application from customer service in the contact form above or by email a customerservice@sigmgmt.com. An estoppel or condo questionnaire may be ordered here.
Typically, most associations require buyer/rental approval, which can take 2-3 business days to process. If the HOA's board approval is required, the process can take 5 - 14 days. You can request a rental or sales application through customer service using the contact form above or by emailing customerservice@sigmgmt.com. Please be aware that a background check will be required for each resident 18 years or older, and that there is a cost involved for this and the application.

Please keep in mind if the applications require board approval, it may take a few days to receive a response. Schedule your home closing date with this in mind.
  1. Create a list of the concerns and issues of your association that you would like Signature to address.
  2. Determine how many meetings a year your association requires.
  3. Fill out our Request a Proposal form on our website.
  4. A member of Signature’s team will personally contact you to discuss your community's needs and how Signature can best serve your association in a timely and cost-effective manner. We will then send you a customized proposal tailored to your community.
  5. Signature will then be more than happy to present at a board meeting and answer any further questions there may be.